I am going to open a new business. My employees who are yet to be employed will have to deal with people a lot. I need to train them to communicate with others the best way they can. I am looking for a book from which I can draw information in this regard. The KEY to my success lies in the way my future employees will deal with people.
I have this book called the Everyday Managers Handbook, and this is really helpful, and gives you all sorts of tips, not only for customer service, but training and interview hints as well.
http://www.amazon.com/Every-Managers-Reference-Editors-Alpha/dp/0028642686/ref=sr_1_47?ie=UTF8&s=books&qid=1262813331&sr=1-47
I have this book called the Everyday Managers Handbook, and this is really helpful, and gives you all sorts of tips, not only for customer service, but training and interview hints as well.
http://www.amazon.com/Every-Managers-Reference-Editors-Alpha/dp/0028642686/ref=sr_1_47?ie=UTF8&s=books&qid=1262813331&sr=1-47
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